pg11 Frequently Asked
Questions

pg11 requires a valid Philippine government-issued ID for KYC — a passport, SSS card, UMID, PhilHealth ID, driver's license, or PRC card are all accepted. You will also need to submit a clear selfie holding your ID. KYC is typically reviewed within 24 hours on business days. Completing KYC unlocks full withdrawal access and higher deposit limits on your pg11 account.

You must be at least 21 years old to register and play on pg11, in line with PAGCOR regulations for online casino gaming in the Philippines. Age is verified during the KYC process. Any account found to belong to an underage player is immediately suspended and all funds are forfeited per our Terms and Conditions.

On the pg11 login page, click "Forgot Password" and enter your registered mobile number or email address. You will receive a password reset link or OTP within a few minutes. If you do not receive it, check your spam folder or make sure your registered number has a signal. If you are still locked out, contact pg11 live chat support and a team member will verify your identity and assist you.

No. pg11 strictly allows only one account per person. Duplicate accounts violate our Terms and Conditions and may result in permanent suspension of all related accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact pg11 support immediately to have it resolved before any action is taken.

Log in to your pg11 account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit — the minimum is ₱100 — and follow the on-screen instructions to authenticate via the GCash app on your phone. Most GCash deposits are credited to your pg11 account balance within seconds. There are no fees charged by pg11 for GCash deposits.

The minimum deposit on pg11 is ₱100 for GCash and Maya. For bank transfers via BPI, BDO, UnionBank, or Metrobank, the minimum is ₱200. Cryptocurrency deposits via USDT TRC20 have a minimum equivalent to approximately ₱500. All deposits are processed in Philippine Peso. There are no pg11 platform fees on deposits, though your bank or e-wallet provider may charge their own transaction fees.

GCash withdrawals on pg11 are typically processed within 5 to 30 minutes once your request is approved. Approval itself usually takes under 15 minutes during business hours. During peak periods — such as weekends or major sporting events — processing may take up to 2 hours. If your withdrawal has not arrived after 3 hours, contact pg11 support with your transaction reference number for assistance.

The minimum withdrawal on pg11 is ₱200 for GCash and Maya, and ₱500 for bank transfers (BPI, BDO, UnionBank, Metrobank). Daily withdrawal limits depend on your account verification level — standard verified accounts can withdraw up to ₱50,000 per day, while fully KYC-verified accounts have higher limits. Contact pg11 support if you need to withdraw a larger amount for a one-time limit review.

pg11 does not charge platform fees on standard withdrawals to GCash, Maya, or Philippine bank accounts. However, your bank or e-wallet provider may apply their own transaction fees, which are outside pg11's control. Cryptocurrency withdrawals (USDT TRC20) are subject to blockchain network fees, which are deducted from the withdrawal amount. Always check your provider's current fee schedule before withdrawing.

No. For security and anti-fraud purposes, pg11 requires all withdrawals to go to the same payment method and account used for deposits. Your registered GCash number must match the one linked to your pg11 account. If you need to update your payment details — for example, if you have changed your number — contact pg11 support and submit the required verification documents to update your information safely.

pg11 features a wide library of slot games including popular JILI titles like Fortune Gems, Wild Bandito, Super Ace, and Bingo Plus, alongside content from PG Soft, Pragmatic Play, Spadegaming, and others. You can filter games by provider, volatility, or minimum bet. Most slots are available to play on mobile — no download required — directly from your pg11 account on any Android or iOS device.

Yes, Wild Bandito is one of the featured JILI slot games on pg11. It is a 5-reel, high-volatility slot with an RTP of approximately 96.8%, a Mexican bandito theme, and a free spins feature with multipliers that can go up to 15x. It is popular with Filipino players who enjoy high-risk, high-reward gameplay. You can find it under the Slots section of your pg11 account.

Yes. pg11 offers a full live casino suite including Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game show-style titles like Lightning Roulette and Crazy Time. Live tables are streamed in HD with real dealers 24 hours a day. Many tables support Philippine Peso bets starting from as low as ₱10, making live casino accessible for all bankroll sizes on pg11.

Yes, pg11 has a full sportsbook covering PBA basketball, NBA, UFC, boxing, football (Premier League, La Liga, Champions League), volleyball, and more. Live in-play betting is available for most major events. You can also bet on e-sports. Odds are updated in real time and displayed in Philippine Peso. Minimum sports bets start at ₱20 per selection on most markets.

pg11 previously offered online sabong (cockfighting) streaming and betting. Availability of sabong is subject to current Philippine regulatory guidelines, so we recommend checking the pg11 platform directly for the latest information on which sabong events are currently live. All sabong betting on pg11 is conducted in Philippine Peso with results determined by the official arena judges.

pg11 offers a welcome bonus for new registered players on their first deposit. Bonus details — including the percentage match and maximum bonus amount in PHP — are displayed on the Promotions page inside your pg11 account after registration, as terms are updated regularly. Make sure to read the specific wagering requirements attached to any bonus before claiming, so you know exactly what is needed to convert bonus funds to withdrawable cash.

A wagering requirement (also called a rollover) means you must bet your bonus amount a specified number of times before it can be withdrawn. For example, a ₱500 bonus with a 20x rollover means you need to wager a total of ₱10,000 before cashing out. On pg11, your progress is tracked in the Promotions section of your account. Different games may contribute different percentages toward completing the rollover — slots typically count 100%, while table games may count less.

Yes. pg11 has a tiered loyalty program where players earn points for every real-money wager placed. As you accumulate points, you move through VIP levels — each level unlocks better rewards including higher withdrawal limits, dedicated account managers, faster processing times, birthday bonuses, and exclusive reload offers. Check the VIP section inside your pg11 account for the full breakdown of each tier's benefits and point requirements.

Most pg11 bonuses can be used on slots, but some promotional offers have game restrictions — for example, live casino games and sports bets may be excluded from certain bonus terms, or may only partially contribute to wagering requirements. Always read the full terms of each promotion in your pg11 account before depositing or activating a bonus. If you are unsure, pg11 live chat can clarify the eligible games for any active offer.

Yes. pg11 operates under the regulatory framework of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and overseeing all legal online gambling in the Philippines. PAGCOR licensing means pg11 is subject to regular audits, fair play standards, player fund protection requirements, and responsible gaming obligations set by the Philippine government.

All slot and RNG-based games on pg11 use certified Random Number Generators that are independently tested and audited by third-party laboratories. This means every spin, card draw, or dice roll outcome is completely random and cannot be manipulated by the platform or any player. Live casino games use real physical equipment (cards, roulette wheels) streamed in real time, providing additional transparency. Fair play certification is part of pg11's PAGCOR licensing obligations.

Log in to your pg11 account, go to Account Settings, and select the Responsible Gaming tab. From there you can activate a self-exclusion period ranging from 24 hours to 5 years, or request permanent exclusion. Self-exclusion takes effect immediately — your account is locked and all marketing communications are stopped. To request a permanent exclusion or if you need help activating it, contact pg11 support at [email protected].

pg11 provides a full suite of responsible gaming tools available free to all players: deposit limits (daily, weekly, monthly), session time limits, loss limits, reality check pop-up reminders, and self-exclusion. All tools are accessible from the Responsible Gaming tab in your account settings. Protective limits take effect immediately when activated. pg11 also has trained responsible gaming support staff available 24/7 via live chat.

The fastest way to reach pg11 support is via 24/7 live chat, accessible from the help icon inside your account. You can also email the team at [email protected] — responses are typically sent within a few hours. pg11 support can assist with account issues, payment queries, bonus questions, technical problems, and responsible gaming requests. For urgent responsible gaming concerns, note "Responsible Gaming — Urgent" in your message for priority handling.