These Terms & Conditions govern your use of the pg11 online gaming platform. By registering an account or placing any bet on pg11, you confirm that you have read, understood, and agreed to be bound by the terms set out in this document. Please read them carefully before you play.
These cards summarise the most important points from the full Terms & Conditions below. They are not a substitute for reading the complete document — but they cover what most players want to understand first.
You must be at least 21 years of age to register or play on pg11, as required by PAGCOR. Providing false information about your age is a serious violation and will result in immediate account closure and forfeiture of any balance.
Each player is permitted to hold exactly one pg11 account. Creating duplicate accounts — whether to claim bonuses multiple times or for any other reason — is strictly prohibited and constitutes fraud under these Terms.
All promotional bonuses on pg11 are subject to wagering requirements before withdrawal. The specific multiplier and eligible games for each promotion are stated in the individual promotion's terms. Do not assume a bonus is withdrawable until wagering is complete.
Collusion, use of automated betting software (bots), bonus abuse, money laundering, and any form of fraud are strictly prohibited. pg11 uses automated systems to detect irregular activity and reserves the right to void winnings and close accounts without prior notice where violations are confirmed.
pg11 is required by PAGCOR and Philippine AML law to verify your identity before approving your first withdrawal. A valid Philippine government-issued ID — PhilSys, UMID, passport, or driver's license — is required. Withdrawals will be held until verification is complete.
You are solely responsible for keeping your pg11 login credentials confidential. pg11 will never ask for your password via chat, email, or SMS. Any activity carried out under your account credentials is your responsibility unless you have reported a security breach to pg11 support promptly.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "you," or "your") and pg11 ("pg11," "we," "us," or "our"), the operator of the online gaming platform accessible at pg11.ws (the "Platform"). These Terms govern all access to and use of the Platform, including registration, deposits, wagering, withdrawals, and participation in any promotional activities offered by pg11.
By creating a pg11 account, making a deposit, or placing a bet on any game offered through the Platform, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must not use the Platform.
These Terms apply alongside pg11's Privacy Policy and any game-specific or promotion-specific rules that may be published on the Platform from time to time. In the event of a conflict between a promotion's specific terms and these general Terms, the promotion-specific terms will take precedence for that promotion only.
To register and maintain an active account on pg11, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis for as long as your account remains open:
To access real-money gaming features on pg11, you are required to complete the registration process and create a verified account. During registration, you must provide accurate, complete, and current information, including your full legal name, date of birth, valid Philippine mobile number, and email address. You must promptly update your account information if any of these details change.
Each individual is permitted to hold only one pg11 account. Creating multiple accounts — whether under the same identity or different identities — is strictly prohibited. Duplicate accounts may be created to abuse bonuses, circumvent deposit limits, or evade self-exclusion. Where pg11 detects duplicate accounts, all associated accounts will be suspended, any bonus funds will be voided, and genuine winnings may be subject to review and withholding pending investigation.
You represent and warrant that all information provided during registration and at any point thereafter is truthful, accurate, and not misleading. pg11 reserves the right to request documentary evidence to verify any information provided at any time. Failure to provide satisfactory verification documentation within a reasonable period may result in account suspension and withholding of funds pending resolution.
In compliance with PAGCOR requirements and Philippine anti-money laundering (AML) legislation, pg11 conducts identity verification (KYC) for all players prior to approving their first withdrawal. Acceptable Philippine government-issued identification documents include the PhilSys National ID, UMID, passport, and driver's licence. pg11 may also request proof of address and, in certain circumstances, source-of-funds documentation.
You are entirely responsible for maintaining the confidentiality and security of your pg11 account credentials, including your username, password, and any two-factor authentication (2FA) codes. You must not share your login details with any other person or allow any other person to access your account.
pg11 will never ask you to disclose your password through any channel — including live chat, email, SMS, or social media. Any request for your password that purports to come from pg11 should be treated as fraudulent and reported to our support team immediately.
All activity carried out using your account credentials will be attributed to you. pg11 accepts no liability for losses arising from unauthorised account access where you have failed to maintain the security of your credentials. If you suspect that your account has been compromised, you must notify pg11 support immediately and change your password without delay.
pg11 accepts deposits via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20. Deposits made via GCash and Maya are credited to your pg11 wallet instantly. pg11 does not charge any fees on deposits; however, your payment provider may apply its own transaction charges. Minimum and maximum deposit amounts are displayed at the point of transaction and may vary by payment method.
By depositing funds into your pg11 account, you confirm that the funds originate from a legitimate source and that you are the authorised account holder of the payment method used. Use of payment methods belonging to third parties is prohibited.
Withdrawal requests are subject to successful completion of the KYC verification process. Once verified, withdrawals to GCash and Maya are processed by pg11 within an average of five minutes, 24 hours a day. Withdrawals to bank accounts (BPI, BDO, UnionBank) follow standard interbank transfer timelines. pg11 reserves the right to conduct enhanced due diligence on large or unusual withdrawal requests, which may extend processing times.
Withdrawals will only be processed to a payment method registered in your own name. pg11 does not process withdrawals to third-party accounts under any circumstances.
All transactions on pg11 are denominated in Philippine Peso (PHP / ₱). pg11 does not accept deposits or process withdrawals in foreign currencies. Cryptocurrency deposits (USDT TRC20) are converted to PHP at the prevailing exchange rate at the time of the transaction.
pg11 offers promotional bonuses to both new and existing players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the specific terms of the relevant promotion in addition to these general Terms.
Unless stated otherwise in the specific promotion's terms, all bonus funds credited to your account must be wagered a specified number of times before they — or any winnings derived from them — may be withdrawn. The applicable wagering multiplier, eligible games, and time limit will be stated in the promotion's terms. Not all games contribute equally to wagering requirements; slots typically contribute 100%, while live casino and sports betting games may contribute at a lower rate.
pg11 takes a firm stance against bonus abuse, including but not limited to: claiming the same promotion multiple times via duplicate accounts; placing offsetting bets across markets or outcomes to guarantee a risk-free extraction of bonus funds (commonly known as "bonus hunting" or "arbitrage betting"); and using automated software to systematically fulfil wagering requirements. Where pg11 determines that a player has engaged in bonus abuse, the bonus funds and any associated winnings will be voided and the player's account may be restricted or permanently closed.
pg11 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a player is partway through a promotion at the time it is withdrawn, pg11 will use reasonable endeavours to honour the terms under which the player began participating.
All casino games available on the pg11 platform use certified random number generators (RNGs) that are independently audited to ensure that game outcomes are random, unbiased, and cannot be influenced by either the player or by pg11. The published return-to-player (RTP) percentages for each game are accurate and reflect independently verified long-run averages.
Each game available on pg11 is governed by its own set of game rules, which are accessible within the game interface. In the event of a conflict between game-specific rules and these Terms, the game-specific rules will govern that game's operation. It is your responsibility to familiarise yourself with the rules of any game before placing real-money bets.
In the event of a technical malfunction, system error, or disputed game round, pg11 reserves the right to void all bets affected by the malfunction and refund the staked amounts to the players involved. Where a malfunction results in the display of an incorrect winning amount, pg11 is not obligated to pay out the incorrectly displayed figure, and the correct amount will be determined by pg11's game logs.
For live casino games and sports betting markets, the rules of the game as administered by the live dealer or sportsbook operator apply. Settlement of bets is final once confirmed in your transaction history. Disputes must be raised within 72 hours of the relevant game or event settlement.
The following activities are strictly prohibited on the pg11 platform. Any player found to have engaged in prohibited conduct will have their account immediately suspended, their funds withheld pending investigation, and may be reported to PAGCOR and relevant law enforcement authorities:
pg11 is committed to providing a safe and responsible gaming environment for all Filipino players. Gambling is a form of entertainment that carries financial risk, and for a minority of players, it can become a problem. pg11 takes this risk seriously and provides a range of tools to help players manage their gambling activity.
All registered pg11 players have access to the following responsible gaming tools, available through their account settings at any time:
If you believe that your gambling has become a problem, pg11 encourages you to make use of these tools without delay. You may also contact pg11 support directly for guidance. Remember: gambling should always be a form of entertainment, never a way to earn income or resolve financial problems.
All content on the pg11 platform — including but not limited to the pg11 name and logo, website design, game graphics, software, text, images, audio, and data — is the intellectual property of pg11 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws of the Philippines and international conventions.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only. You may not copy, reproduce, distribute, modify, display, perform, publish, or create derivative works from any content on the Platform without the prior written consent of pg11 or the relevant rights holder.
Game content available on pg11 is licensed from third-party game providers, including PG Soft. All trademarks and intellectual property associated with those games remain the property of their respective owners.
To the fullest extent permitted by applicable Philippine law, pg11 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunities resulting from platform downtime.
pg11's total cumulative liability to you arising from or in connection with these Terms or your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your pg11 account in the 30-day period immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits pg11's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
pg11 does not warrant that the Platform will be available continuously without interruption or error. Scheduled maintenance windows will be communicated in advance where reasonably practicable. pg11 accepts no liability for losses arising from planned or unplanned Platform downtime.
pg11 reserves the right to suspend, restrict, or permanently close your account at any time and for any lawful reason, including but not limited to:
Where your account is closed due to a breach of these Terms, pg11 reserves the right to withhold and forfeit some or all of your account balance, depending on the nature and severity of the breach. Where your account is closed for any reason other than a breach by you, pg11 will return your verified cash balance (excluding uncleared bonus funds) to your verified payment method within a reasonable timeframe.
You may request voluntary account closure at any time by contacting pg11 support. Voluntary closure requests will be processed within five business days. Any pending withdrawal requests at the time of closure will be fulfilled in the normal course.
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.
In the event of a dispute between you and pg11, you should first contact pg11 customer support to attempt to resolve the matter informally. Most disputes can be resolved quickly and satisfactorily through our support team without the need for formal proceedings.
If a dispute cannot be resolved informally within 30 days of first being raised with pg11 support, either party may escalate the matter to PAGCOR's complaints resolution process, which is available to all players on PAGCOR-licensed platforms. The parties agree to submit to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines for the resolution of any dispute that cannot be resolved through the above processes.
pg11 reserves the right to amend these Terms at any time. Amendments may be made in response to changes in PAGCOR regulations, Philippine law, business operations, or for other operational reasons. When material amendments are made, pg11 will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform.
The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and may request voluntary account closure in accordance with Section 12.
We encourage you to review these Terms periodically so that you are always aware of the current rules governing your use of pg11. If you have questions about any amendment, please contact our support team before continuing to use the Platform.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your pg11 account or gaming experience, please do not hesitate to contact our support team. We are available 24 hours a day, seven days a week.
For PAGCOR-related regulatory complaints, players may also contact the Philippine Amusement and Gaming Corporation directly through PAGCOR's official channels.
Now that you know the rules, you're all set. pg11 offers slots, live casino, sports betting, sabong, and bingo — all in Philippine Peso with instant GCash payouts. Join hundreds of thousands of players across Manila, Cebu, Davao, and beyond.
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