pg11 believes that gaming should always be fun, entertaining, and within your means. We provide every Filipino player with the tools, resources, and support needed to keep your play healthy — because your well-being always comes before the game.
For most players across Manila, Cebu, Davao, and the rest of the Philippines, online gaming is a form of entertainment — something you enjoy in your free time, with money you can genuinely afford to lose. At pg11, we want to keep it that way. Our responsible gaming program is not just a legal checkbox; it is a core part of how we build and operate the platform every single day.
We understand that for a small number of players, gambling can shift from recreation into something that feels harder to control. That shift can happen gradually, and it is not always easy to recognise from the inside. pg11's tools and resources are designed to help you stay aware of your habits before any issue becomes serious — and to provide meaningful support if you ever feel things are getting out of hand.
As a PAGCOR-regulated platform, pg11 is legally required to maintain responsible gaming standards, but our commitment goes beyond compliance. We actively monitor play patterns, intervene when we see signs of risk, and make it as easy as possible for players to access self-help tools directly from their account dashboard — no lengthy processes, no judgment.
Responsible gaming means making informed, deliberate choices about how, when, and how much you play. It means treating gambling as one of many leisure activities — not a way to solve financial problems, recover losses, or escape stress. pg11 defines responsible gaming around three core principles: awareness (knowing your habits), control (having practical tools to manage them), and access (getting help quickly if you need it).
Every registered player on pg11 has immediate access to a suite of responsible gaming tools from within their account. These tools are completely free to use, effective immediately upon activation, and designed to empower you — not punish you. Whether you just want a session reminder or need a full cooling-off period, pg11 has you covered.
pg11 operates under the authority of PAGCOR — the Philippine government body responsible for regulating all legal online and land-based gambling in the Philippines. PAGCOR's responsible gaming framework sets minimum standards for player protection, self-exclusion, age verification, and problem gambling prevention that every licensed operator must follow.
Filipino players who wish to exclude themselves from all PAGCOR-licensed gambling platforms — not just pg11 — can contact PAGCOR directly through its official government channels to apply for a national self-exclusion registration.
All of these tools are available for free from your pg11 account dashboard. Activate any of them instantly — no waiting period, no questions asked.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, pg11 will block further deposits for that period. Limits take effect immediately when lowered, and require a 7-day cooling period to increase — protecting you from impulsive decisions.
Define the maximum number of hours you want to spend playing in a single session. When your time is up, pg11 will notify you and, if you have chosen hard limits, log you out automatically. You can also set a reality check interval — a pop-up reminder every 30, 60, or 90 minutes.
Request a temporary or permanent ban on your pg11 account. Cooling-off periods are available from 24 hours up to 6 weeks for short breaks, or 6 months to 5 years for longer exclusions. Permanent self-exclusion is also available. During exclusion, your account is locked and all marketing communications stop immediately.
Cap the maximum amount you can lose over a set period — daily, weekly, or monthly. If your net losses reach the limit, pg11 will restrict further real-money wagering until the period resets. This tool is especially useful for players who want a clear financial boundary without stopping play entirely.
Choose to receive on-screen notifications at regular intervals showing exactly how long you have been playing and your net win or loss for the session. These gentle nudges help you stay aware of how much time and money you have committed — and make it easy to decide whether to continue or call it a day.
pg11's live chat team includes trained responsible gaming advisors who can listen, provide guidance, and help you activate the right tools for your situation. All conversations are confidential. We can also connect you with independent problem gambling support organisations in the Philippines upon request.
Problem gambling can affect anyone, regardless of income, background, or how long you have been playing. The earlier you recognise the signs, the easier it is to get back in control. If any of the following sound familiar, pg11 encourages you to use our self-exclusion or support tools today.
Answer honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to reach out to our support team or use pg11's self-exclusion tools.
This is a simplified self-check for awareness purposes only. For a full clinical assessment, please consult a licensed mental health professional in the Philippines.
Every tool is available directly from your pg11 account. Here is how to get started — step by step.
Sign in to your pg11 account using your registered mobile number or email. If you have not yet verified your account, complete the quick KYC process first to unlock all responsible gaming tools.
Navigate to your Account Settings and select the "Responsible Gaming" tab. All tools — deposit limits, session timers, loss limits, self-exclusion, and reality checks — are listed in one place.
Choose which tools you want to activate and configure your preferred limits. Changes that reduce your limits or enable restrictions take effect immediately. Increases to limits require a 7-day review period.
Confirm your selections and you are done. Your limits are active immediately. You will receive an email or SMS confirmation of your settings, and you can review or update them at any time from the same dashboard.
Most Filipino players who enjoy pg11 do so without any issues. These practical tips can help you maintain a healthy relationship with online gaming over the long term.
pg11 is built for Filipino players who want great entertainment with full peace of mind. Set your limits, use our tools, and enjoy every session knowing we have your back. 21+ only — please play responsibly.
21+ only · PAGCOR regulated · Responsible gaming tools available for all players