At pg11, your personal data is treated with the same care we put into every game we offer. This Privacy Policy explains what information we collect, why we collect it, how it is stored and protected, and the rights you have as a Filipino player under applicable data protection law.
Before diving into the full legal text, here is a plain-language summary of the six core privacy commitments pg11 makes to every player on the platform.
All personal and financial data transmitted between your device and pg11's servers is protected using industry-standard TLS encryption. Stored data is encrypted at rest using AES-256. We do not store raw payment card details on our servers.
pg11 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertisers. Data shared with third parties is limited strictly to what is necessary to operate the platform and comply with PAGCOR and AML regulations.
Philippine law and pg11's own policies give you the right to access, correct, object to, and request deletion of your personal data. You can exercise these rights at any time by contacting our support team — no hoops, no lengthy waiting periods.
pg11 collects only the personal data that is genuinely necessary to operate your account, process payments, comply with PAGCOR's KYC requirements, and keep the platform safe. We do not collect data speculatively or beyond what our stated purposes require.
We do not keep your personal data indefinitely. Retention periods are set according to legal obligations — PAGCOR and AMLC requirements typically mandate a minimum of five years — after which data is securely deleted or anonymised.
In the unlikely event of a personal data breach that poses a risk to your rights, pg11 is committed to notifying affected players and the National Privacy Commission (NPC) of the Philippines within the timeframes prescribed by the Data Privacy Act of 2012.
pg11 ("pg11," "we," "us," or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our online gaming platform at pg11.ws (the "Platform"). This Privacy Policy describes how pg11 collects, uses, stores, discloses, and protects your personal information in connection with your use of the Platform, including registration, account management, deposits, wagering, and participation in promotions.
This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It also reflects pg11's obligations as a PAGCOR-regulated operator with respect to anti-money laundering (AML) and know-your-customer (KYC) data requirements under Republic Act No. 9160, as amended by Republic Act No. 10365 (the Anti-Money Laundering Act or AMLA).
By registering an account on pg11, making a deposit, or continuing to use the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read, understood, and agreed to the collection and use of your personal data in the manner described herein. If you do not agree with this Privacy Policy, you must discontinue your use of the Platform.
For the purposes of the Data Privacy Act of 2012, pg11 is the personal information controller responsible for determining the purposes and means of processing your personal data collected through the Platform. If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our designated Data Protection Officer (DPO) using the contact details set out in Section 13 of this Privacy Policy.
pg11 collects personal data from you directly when you register, use, or interact with the Platform, as well as automatically through your use of our website and mobile application. The categories of personal data we collect are set out in the table below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID numbers (PhilSys, UMID, passport, driver's licence) | Registration form; KYC verification process |
| Contact Data | Mobile number, email address, residential address (city/province) | Registration form; account update |
| Financial Data | GCash number, Maya account, bank account name (BPI, BDO, UnionBank), transaction reference numbers | Deposit and withdrawal processing |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session durations, bonus participation | Automatically recorded by platform systems |
| Technical Data | IP address, device type, operating system, browser type, session tokens, geolocation (city level) | Automatically via cookies and server logs |
| Communications Data | Live chat transcripts, support ticket content, emails sent to or received from pg11 | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods, problem gambling risk indicators | Responsible gaming tools; platform monitoring |
pg11 does not collect full payment card numbers (PAN), CVV codes, or online banking login credentials. We do not collect sensitive personal information as defined by the DPA (such as health data, religious beliefs, or political affiliations) unless you voluntarily disclose this information in a support interaction, in which case it is treated with the highest level of confidentiality.
pg11 uses the personal data we collect for the following purposes. We process your data only for purposes that are compatible with the reason for which the data was originally collected.
Under the Data Privacy Act of 2012, pg11 must have a valid legal basis for each processing activity. The primary legal bases on which pg11 relies are as follows:
pg11 uses cookies and similar tracking technologies (such as local storage and session tokens) on the Platform. Cookies are small text files stored on your device that help us deliver a better and more secure experience.
pg11 does not sell or rent your personal data to third parties. We share your data only in the following circumstances and only to the minimum extent necessary:
All third-party service providers engaged by pg11 are required to enter into data processing agreements that bind them to process your personal data only on pg11's instructions, maintain appropriate security measures, and comply with the Data Privacy Act of 2012.
pg11 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to minimum retention periods required by Philippine law. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Data | 5 years from account closure | AMLA / PAGCOR requirement |
| Financial Transaction Records | 5 years from transaction date | AMLA / BIR requirement |
| Gaming Activity Logs | 2 years from date of activity | PAGCOR requirement; dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest; dispute resolution |
| Marketing Consent Records | Duration of consent + 3 years | DPA compliance; proof of consent |
| Technical / Security Logs | 12 months from creation | Security monitoring; fraud prevention |
Upon expiry of the applicable retention period, pg11 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg11. These rights may be exercised by contacting our Data Protection Officer at the details in Section 13.
You have the right to be informed of how your personal data is collected, used, stored, and disclosed. This Privacy Policy fulfils that obligation.
You may request a copy of the personal data pg11 holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without delay.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations under AMLA and PAGCOR rules.
You have the right to object to the processing of your personal data where that processing is based on pg11's legitimate interests, including direct marketing communications.
You may request that pg11 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time through your account notification settings.
If you believe pg11 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
pg11 will respond to all data subject requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data subject requests unless requests are manifestly unfounded or excessive.
pg11 implements a comprehensive set of technical, organisational, and administrative security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:
pg11 is strictly an adult-only platform. In accordance with PAGCOR regulations, the minimum age to register and play on pg11 is 21 years. pg11 does not knowingly collect personal data from individuals under the age of 21. The Platform is not directed at, designed for, or intended for use by minors.
If pg11 discovers or has reason to believe that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, all associated funds will be frozen pending investigation, and the personal data of the underage individual will be securely deleted in compliance with the DPA. Any winnings accrued on an underage account will be forfeited in accordance with pg11's Terms and Conditions.
pg11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable Philippine law or NPC guidance, changes in PAGCOR's regulatory requirements, or changes to the Platform's features and services. The date of the most recent revision is displayed at the top of this page.
When material changes are made to this Privacy Policy, pg11 will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform prior to the changes taking effect. For non-material changes — such as minor clarifications of existing language — the updated policy will simply be published at this URL with a revised effective date.
Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically so that you remain informed about how pg11 protects your data.
If you have any questions about this Privacy Policy, wish to exercise any of your rights as a data subject, or have a concern about how pg11 has handled your personal data, please contact our Data Protection Officer using the details below. We aim to respond to all privacy-related enquiries within 15 business days.
If you are not satisfied with pg11's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for enforcing the Data Privacy Act of 2012 and can be reached through its official government channels.
pg11 is built on transparency, security, and respect for your personal data. Every slot spin, live dealer game, and GCash deposit is protected by industry-grade encryption and backed by Philippine law. Ready to play?
21+ only · PAGCOR regulated · Data Privacy Act of 2012 compliant